Shadowfax tracking is a service offered by Shadowfax Technologies, a leading logistics company in India specializing in hyperlocal, last-mile, and multi-city deliveries. The tracking feature allows businesses and individuals to monitor the real-time status of their shipments and get updates on the progress of delivery.
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Shadowfax Tracking
Shadowfax Contact Details
If you need to get in touch with Shadowfax for various inquiries, here are the relevant contact details:
Purpose | Contact Information |
---|---|
Career Enquiries | Email: careers@shadowfax.in |
Media Enquiries | Email: media@shadowfax.in |
E-commerce Queries | Phone: +91-80681 72518 |
Website | https://www.shadowfax.in |
If you’re looking to explore career opportunities, engage with Shadowfax for media relations, or inquire about e-commerce partnerships, feel free to use the provided contact information to get in touch with the respective departments.
About Shadowfax
Shadowfax Technologies is one of India’s leading last-mile logistics companies, specializing in hyperlocal delivery solutions, e-commerce logistics, and multi-city deliveries. Founded in 2015, Shadowfax has rapidly grown to become a key player in the logistics industry, offering scalable, technology-driven solutions to businesses across various sectors, including e-commerce, healthcare, retail, and food delivery.

The company’s primary objective is to provide efficient, reliable, and affordable logistics services that address the unique challenges of India’s diverse geography and dynamic business landscape. Shadowfax uses a crowdsourced delivery model powered by advanced technology, enabling it to serve customers in over 700 cities and towns across India. The company’s flexibility and broad service offerings make it an ideal partner for businesses that need reliable and scalable delivery solutions.
How to Track Your Shadowfax Shipment?
Tracking a Shadowfax shipment is straightforward and user-friendly. Here’s a step-by-step guide to help you track your package:
- Find Your AWB Number or Order ID: You will receive a unique AWB number (Airway Bill) or order ID when your package is dispatched through Shadowfax. This is typically provided by the merchant via email or SMS once your order is processed.
- Visit the Shadowfax Tracking Page: Go to the official Shadowfax website or mobile app and look for the tracking section, often labeled as “Track Order” or “Track Your Shipment.”
- Enter Your AWB Number or Order ID: In the designated field, enter the AWB number or order ID associated with your shipment.
- Submit to View Shipment Status: Click on the “Track” or “Submit” button to view real-time details about your package’s journey, including its current location and delivery status.
- Check Regular Updates: You can keep revisiting the tracking tool or use the Shadowfax app to stay updated as your shipment moves through the delivery process.
By using the Shadowfax tracking tool, you can ensure that you’re fully informed about the progress of your delivery, minimizing any surprises or uncertainties.
Key Services Offered by Shadowfax
- Hyperlocal Deliveries: Shadowfax is known for its exceptional hyperlocal delivery service, providing same-day or even express deliveries within cities. This service is ideal for industries like food delivery, grocery delivery, and pharmacy logistics, where timely delivery is critical.
- E-commerce Logistics: Shadowfax works with some of the largest e-commerce platforms in India to handle last-mile deliveries. Its comprehensive solutions include order fulfillment, parcel delivery, and returns management, ensuring that e-commerce companies can meet customer expectations for fast, efficient service.
- Multi-City Deliveries: For businesses looking to expand their reach beyond local markets, Shadowfax offers multi-city delivery solutions that connect businesses with customers across India. This service is perfect for retail businesses looking to scale their operations nationally.
- Express Delivery Solutions: For urgent deliveries, Shadowfax provides express delivery services, ensuring that goods are delivered within tight timeframes, making it an excellent option for high-priority shipments, including medical supplies and essential products.
- Reverse Logistics: Shadowfax also specializes in reverse logistics, managing product returns for e-commerce businesses and retailers. Their efficient returns management helps businesses streamline their operations and improve customer satisfaction.
- Healthcare Logistics: Shadowfax has established itself as a reliable partner in healthcare logistics, offering secure and timely deliveries of medical supplies and pharmaceuticals across the country. Their cold chain logistics ensures temperature-sensitive products are delivered safely.
- Tech-Enabled Solutions: Shadowfax uses cutting-edge technology to optimize route planning, track deliveries in real time, and ensure efficient communication between merchants, delivery partners, and customers. Their tech platform offers end-to-end visibility of shipments, making logistics management seamless for businesses.
Understanding Shadowfax Tracking Statuses
When you track a shipment with Shadowfax, you’ll see various tracking statuses that indicate where your package is in the delivery process. Below are some common statuses and their meanings:
- Order Confirmed: This means the order has been confirmed and is being prepared for dispatch by the sender or merchant.
- Picked Up: The Shadowfax delivery agent has collected the package from the sender or warehouse and is preparing it for delivery.
- In Transit: The package is on its way to the destination and may be passing through different transit hubs or sorting centers.
- Out for Delivery: The package has reached the local distribution center and is with the delivery agent, ready to be delivered to the recipient.
- Delivered: The shipment has been successfully delivered to the recipient. Delivery details, such as the time and location, may also be included.
- Exception/Delivery Issue: This indicates that there has been a problem with delivering the package, such as an incorrect address, the recipient being unavailable, or other logistical issues. In such cases, Shadowfax may attempt delivery again, or you might need to contact customer support.
Frequently Asked Questions
1. How can I track my Shadowfax shipment?
You can track your shipment by entering your AWB number or order ID on the Shadowfax website’s tracking page or using the Shadowfax mobile app.
2. What should I do if my Shadowfax tracking is not updating?
It’s normal for tracking to take a few hours or even a day to update, especially if the shipment is in transit. If there’s been no update for more than 48 hours, contact Shadowfax customer support.
3. Can I track multiple Shadowfax shipments at once?
Yes, you can track multiple shipments by entering different AWB numbers or order IDs one by one into the tracking tool. However, using an account with Shadowfax might allow you to view multiple shipments in one place.
4. How long does Shadowfax take to deliver?
Delivery times vary depending on the service chosen and the distance between the sender and recipient. However, Shadowfax generally completes deliveries within 1-3 days for hyperlocal deliveries and 3-7 days for long-distance shipments.
5. What if my package shows as delivered but I haven’t received it?
If your package is marked as delivered, but you haven’t received it, check with your neighbors or building security. If the package is still missing, contact Shadowfax customer service immediately with your tracking details.
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